Terms and Conditions

1. Definitions

In this document, the following terms have the meanings set out below:

• "Provider" — GTC SELECT GRUP SRL, headquartered at Str. Comarnic 59, Bucharest, Romania, Tax ID 39138255.
• "Platform" — the software applications accessible at app.tablette.ro and tablette.ro, including the web admin panel, the Flutter tablet application, and any associated APIs.
• "Client" — any legal or authorized natural person who registers and uses the Platform under an active Subscription.
• "Subscription" — the service agreement under which the Client obtains access to a chosen package (Essential, Standard, or Pro) against periodic payment of applicable fees.
• "Personal Data" — any information relating to an identified or identifiable natural person processed through the Platform.
• "Content" — texts, images, logos, menus, prices, and any other materials uploaded by the Client into the Platform.

2. Acceptance

By creating an account, activating a Subscription, or using the Platform in any way, the Client confirms that they have read, understood, and fully accepted these Terms and Conditions as well as the Provider's Privacy Policy.

If the Client acts on behalf of a legal entity, they warrant that they have the authority to bind that entity to these terms.

Persons under the age of 18 may not use the Platform.

3. Services

Tablette is a B2B SaaS platform that provides restaurants with:

• Digital menus accessible via QR code or physical tablets installed at tables.
• A web admin panel for managing the menu, devices, orders, and visual branding.
• Optional AI features (upselling and a guest chat assistant).
• In-table ordering and payment processing (available on the Pro plan).

The Provider reserves the right to add, modify, or discontinue features, notifying the Client in advance with reasonable notice.

The Provider makes reasonable efforts to maintain Platform availability of at least 99.5% per calendar month, excluding planned maintenance windows (notified at least 24 hours in advance) and force majeure events.

4. Subscriptions & Payment

4.1 Available packages

• Essential — QR digital menus, no physical tablets.
• Standard — includes physical tablet software and AI features.
• Pro — includes all Standard features plus table management, integrated ordering, kitchen display (KDS), and pay-at-table.

4.2 Pricing and billing

Fees are those displayed on the pricing page (tablette.ro/pricing) at the time of subscription, or those agreed in a separate written contract. Billing is monthly or annual, at the Client's election.

Payment may be made by card (processed by Stripe) or bank transfer. For bank transfers, a proforma invoice is issued within 24 hours and access is activated upon payment confirmation. The proforma is due within 5 business days of issuance.

4.3 Automatic renewal

Subscriptions renew automatically at the end of each billing period unless cancelled at least 48 hours before the renewal date. The Provider will notify the Client 7 days before each renewal.

4.4 Refunds

Payments are non-refundable, except where the Provider has failed to deliver the contracted service or in the case of a documented billing error. Refund requests must be submitted within 30 days of the payment date.

4.5 Suspension for non-payment

In the event of non-payment at the due date, the Provider may suspend access to the Platform after a grace period of 7 days. Access is automatically restored within 24 hours of confirmed payment.

5. Free Trial

The Provider may offer a time-limited free trial as indicated at registration. During the trial, the Client has full access to the selected package's features at no charge.

Upon trial expiry, the Subscription activates automatically if the Client has provided payment details. If no payment details were provided, access will be suspended. The Client may cancel at any time before the trial ends without any cost.

6. Termination & Cancellation

6.1 Cancellation by the Client

The Client may cancel their Subscription at any time from the admin panel or by e-mail to contact@tablette.ro. Cancellation takes effect at the end of the current billing period; access remains active until that date.

6.2 Termination by the Provider

The Provider may terminate the Subscription with immediate effect if the Client:

• repeatedly or seriously breaches these Terms and Conditions;
• uses the Platform for illegal or fraudulent purposes;
• fails to pay amounts owed even after the grace period.

6.3 Effects of termination

Upon termination, the Client will have 30 days to export their Content from the Platform. After this period, the Provider may permanently delete all data associated with the account. The Provider accepts no liability for data loss after this period.

7. Intellectual Property

The Platform — including source code, design, trademarks, logos, and documentation — is the exclusive property of the Provider and is protected under Romanian and international copyright and industrial property law.

The Client receives a limited, non-exclusive, non-transferable licence to use the Platform solely for their commercial operations during the active Subscription term.

Content uploaded by the Client (menus, images, logos) remains the exclusive property of the Client. The Client grants the Provider a limited licence to process and display such Content solely for the purpose of delivering the contracted services.

8. Personal Data

The Provider processes Personal Data of the Client and its employees as a data controller, in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national law.

Full details regarding the types of data collected, processing purposes, retention periods, and data subject rights are available in our Privacy Policy.

To the extent the Client processes Personal Data of their own customers through the Platform (e.g. table session data), the Client acts as data controller and the Provider as data processor. This relationship is governed by a Data Processing Agreement (DPA) available on request.

9. Acceptable Use

The Client agrees not to use the Platform for:

• illegal, fraudulent, or third-party rights-infringing activities;
• distributing defamatory, obscene, or hate-inciting content;
• phishing, spam, or social engineering;
• vulnerability testing or unauthorised access attempts on Provider systems;
• reselling or redistributing the services without the Provider's written consent;
• excessive automated use that degrades Platform performance for other users.

Breach of these provisions may result in immediate account suspension without refund.

10. Limitation of Liability

The Platform is provided "as is." The Provider does not warrant that it will be error-free or uninterrupted under all circumstances.

The Provider's total aggregate liability to the Client, for any cause and regardless of the form of action, is limited to the fees paid by the Client in the 3 months preceding the event giving rise to the claim.

The Provider is not liable for:

• indirect, incidental, or consequential loss including lost profit;
• data loss caused by the Client's own actions or negligence;
• interruptions caused by third parties (ISPs, Supabase, Stripe, Vercel);
• errors in Client-entered Content (prices, allergens, availability).

This limitation applies to the maximum extent permitted by Romanian law.

11. Changes to Terms

The Provider reserves the right to update these Terms and Conditions. Any changes will be communicated to the Client at least 30 days before they take effect, via e-mail to the address registered on the account.

Continued use of the Platform after the effective date constitutes acceptance of the revised terms. If the Client does not accept the new terms, they may cancel their Subscription before the effective date without penalty.

12. Governing Law

These Terms and Conditions are governed by Romanian law. Any dispute arising from or in connection with this agreement shall be resolved by the competent courts of Bucharest, Romania, after prior exhaustion of amicable dispute resolution procedures.

13. Contact

For any questions regarding these Terms and Conditions:

14. Alternative Dispute Resolution

In accordance with Romanian Government Ordinance no. 38/2015 on alternative dispute resolution and Regulation (EU) no. 524/2013 on online dispute resolution, we inform consumers that:

• Disputes between consumers and traders may be resolved through alternative means via the ANPC — SAL platform: anpc.ro/ce-este-sal
• Online disputes may also be resolved through the European ODR (Online Dispute Resolution) platform: ec.europa.eu/consumers/odr